Refund policy

Return & Refund Policy

We want you to be happy with your Sittin’ Pretty order. If something isn’t right, contact us and we’ll do our best to make it right.

Returns

We accept return requests within 14 days of delivery. Items must be unworn, unused, unwashed, and returned in their original condition with any tags or packaging included.

To start a return, contact us at [your support email] with your order number and reason for the return.

Please do not send items back without contacting us first.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us as soon as possible with your order number and clear photos of the issue.

Once verified, we may offer a replacement or full refund at no additional cost.

Refunds

Once your return has been received and inspected, we will let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the item was damaged, defective, or sent incorrectly.

Exchanges

If you need a different size or item, contact us at [your support email]. Availability is not guaranteed.

Non-Returnable Items

For hygiene and product-quality reasons, worn, washed, damaged, or altered items cannot be returned.

Certain personalized or custom-made products may also be non-returnable where permitted by law.

European Union Customers

If you are located in the European Union, you may have additional consumer rights, including the right to cancel or return qualifying purchases within 14 days of receiving your order, subject to applicable exceptions.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.